{"xsrfToken":"BED8-BF4L-R2B5-4S8R_fd8c39b524b45f33f21cda0c8a24c9360cbdd329_lout","branding":{"id":"2","key":"soporte","name":"Evicertia Service Assurance [Confidencial]","portalBaseUrl":"/servicedesk/customer/portal/2"},"helpCenterBranding":{"logoUrl":"/rest/servicedesk/1/customer/viewport-resources/image/1","logoId":"1","isLogoAvailable":true,"helpCenterTitle":"Customer Support Desk","sharedPortalName":"Help center","userInitialAnnouncementHeader":"GDPR Aviso legal","userInitialAnnouncementMessageWiki":"<p><a href=\"https://www.evicertia.com/aviso-legal/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Para mas información </a></p>","translations":{"en-US":{"helpCenterTitle":"Customer Support Desk","sharedPortalName":"Help center","localeDisplayName":"English (United States)"},"es-ES":{"helpCenterTitle":"Evicertia Service Assurance [Confidencial]","sharedPortalName":"Evicertia [Uso Confidencial]","announcementHeader":"GDPR Aviso legal","announcementMessage":"[Para mas información |https://www.evicertia.com/aviso-legal/]","localeDisplayName":"Spanish (Spain)"},"en-UK":{"helpCenterTitle":"Evicertia Help Desk","sharedPortalName":"Evicertia Help Desk","localeDisplayName":"English (UK)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"es-ES","userLanguageTag":"en-US","portalThemeColor":"#1a3661","helpCenterTitleColor":"#222893","bannerMediaApiUrl":"https://api.media.atlassian.com/file/7e5cf709-eda7-44bf-9267-976d4d0dd593/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3NGE1NTJhYy0yMjg2LTQzMGQtYWJmOS01NWZkZjNhODlhYjkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjdlNWNmNzA5LWVkYTctNDRiZi05MjY3LTk3NmQ0ZDBkZDU5MyI6WyJyZWFkIl19LCJleHAiOjE1ODIzMDMwMzUsIm5iZiI6MTU4MjMwMjM3NX0.e4mjaPA2_PlI7Qzx-ZaYo7h_pTbwkvTQ7bj7zmNpiWM&client=74a552ac-2286-430d-abf9-55fdf3a89ab9&height=300&mode=fit","bannerMediaApiFileId":"7e5cf709-eda7-44bf-9267-976d4d0dd593","useDefaultBanner":false,"isBannerAvailable":true},"portal":{"id":"2","key":"soporte","projectId":10100,"serviceDeskId":2,"name":"Evicertia Service Assurance [Confidencial]","description":"<p>Bienvenido al portal de soporte al cliente de Evicertia. A través de este, podrás comunicarte con nuestro equipo de Customer Care y trasladarnos tus problemas, dudas o sugerencias. Estaremos encantados de brindarte toda la ayuda que esté en nuestra mano.</p> \n<p>Al hacer loging o solicitar soporte en este portal, estará aceptando nuestra <a href=\"https://www.evicertia.com/proteccion-de-datos-2/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Politica de Privacidad </a> y las <a href=\"https://www.evicertia.com/aviso-legal/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Condiciones de uso </a> del mismo</p>","portalBaseUrl":"/servicedesk/customer/portal/2","onlyPortal":false,"reqTypes":[{"id":"94","name":"Problem","descriptionHtml":"","callToAction":"Problem","introHtml":"","icon":10703,"iconUrl":"https://evicertia.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10703","groups":[],"key":""},{"id":"66","name":"Email Request ","descriptionHtml":"","callToAction":"Email Request ","introHtml":"<p>Issue type for emails requests</p>","icon":10726,"iconUrl":"https://evicertia.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10726","groups":[],"key":""},{"id":"18","name":"Solicitud","descriptionHtml":"<p>Aviso legal: <a href=\"https://www.evicertia.com/proteccion-de-datos-2/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Política de Privacidad </a> y <a href=\"https://www.evicertia.com/aviso-legal/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Condiciones de uso </a></p>","callToAction":"Solicitud","introHtml":"<p>¿Necesitas ayuda? indícanos como podemos ayudarte</p>","icon":10427,"iconUrl":"https://evicertia.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10427","groups":[9],"key":""},{"id":"31","name":"Incidencia","descriptionHtml":"<p>Aviso legal: <a href=\"https://www.evicertia.com/proteccion-de-datos-2/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Política de Privacidad </a> y <a href=\"https://www.evicertia.com/aviso-legal/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Condiciones de uso </a></p>","callToAction":"Incidencia","introHtml":"<p>¿Hay algún problema? Indícanos que es lo que no está funcionando adecuadamente.</p>","icon":10438,"iconUrl":"https://evicertia.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10438","groups":[9],"key":""},{"id":"112","name":"Escalated N2","descriptionHtml":"","callToAction":"Escalated N2","introHtml":"","icon":10707,"iconUrl":"https://evicertia.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10707","groups":[],"key":""},{"id":"113","name":"SGSI","descriptionHtml":"","callToAction":"SGSI","introHtml":"","icon":10432,"iconUrl":"https://evicertia.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10432","groups":[],"key":""},{"id":"114","name":"Evolutivo","descriptionHtml":"","callToAction":"Evolutivo","introHtml":"","icon":10432,"iconUrl":"https://evicertia.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10432","groups":[],"key":""},{"id":"115","name":"Formacion","descriptionHtml":"","callToAction":"Formacion","introHtml":"","icon":10432,"iconUrl":"https://evicertia.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10432","groups":[],"key":""},{"id":"116","name":"Alerta","descriptionHtml":"","callToAction":"Alerta","introHtml":"","icon":10432,"iconUrl":"https://evicertia.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10432","groups":[],"key":""},{"id":"117","name":"Tarea","descriptionHtml":"","callToAction":"Tarea","introHtml":"","icon":10432,"iconUrl":"https://evicertia.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10432","groups":[],"key":""},{"id":"93","name":"Email-Ticket","descriptionHtml":"","callToAction":"Email-Ticket","introHtml":"<p>Email request</p>","icon":10432,"iconUrl":"https://evicertia.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10432","groups":[9],"key":""},{"id":"119","name":"Alerta-Email","descriptionHtml":"","callToAction":"Alerta-Email","introHtml":"<p>Alertas abiertas vía email</p>","icon":10732,"iconUrl":"https://evicertia.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10732","groups":[],"key":""}],"reqGroups":[{"id":9,"name":"Common Requests"}],"orderMapping":{"9":[18,31,93],"12":[31],"13":[31],"10":[18]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"81e908ea-f380-3168-adcb-09fe0aa60393","appLinkName":"System Confluence","appLinkUrl":"https://evicertia.atlassian.net/wiki","spaceKey":"EV","spaceName":"EviSupport","spaceUrl":"https://evicertia.atlassian.net/wiki/spaces/EV"},"labels":[],"projectKey":"TICKET","serviceDeskId":2},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"TICKET","userLanguageHeader":"Condiciones de Uso","userLanguageMessageWiki":"<p><a href=\"https://www.evicertia.com/aviso-legal/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Aviso Legal </a> y <a href=\"https://www.evicertia.com/proteccion-de-datos-2/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Politica de Privacidad </a></p>","defaultLanguageHeader":"Condiciones de Uso","defaultLanguageMessage":"[Aviso Legal | https://www.evicertia.com/aviso-legal/] y [Politica de Privacidad | https://www.evicertia.com/proteccion-de-datos-2/]","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":true},"canViewCreateRequestForm":true,"isProjectSimplified":false},"sharedPortal":{"name":"Help center","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://evicertia.atlassian.net/wiki"}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=evicertia","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"BED8-BF4L-R2B5-4S8R_fd8c39b524b45f33f21cda0c8a24c9360cbdd329_lout","baseUrl":"https://evicertia.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"74a552ac-2286-430d-abf9-55fdf3a89ab9","optedInFeatures":{},"anonymousEnabled":true,"requestIntroEnabled":true}