Jira Service Management

{"xsrfToken":"BED8-BF4L-R2B5-4S8R_e7b2f1bb1727e9ddecdd78da3090fc463ab4ebd2_lout","branding":{"id":"2","key":"soporte","name":"Evicertia Service Assurance [Confidencial]","portalBaseUrl":"/servicedesk/customer/portal/2"},"helpCenterBranding":{"logoUrl":"/rest/servicedesk/1/customer/viewport-resources/image","logoId":"1","isLogoAvailable":true,"helpCenterTitle":"Customer Support Desk","sharedPortalName":"Help center","userInitialAnnouncementHeader":"GDPR Aviso legal","userInitialAnnouncementMessageWiki":"<a href=\"https://www.evicertia.com/aviso-legal/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Para mas información </a>","translations":{"en-US":{"helpCenterTitle":"Customer Support Desk","sharedPortalName":"Help center","localeDisplayName":"English (United States)"},"es-ES":{"helpCenterTitle":"Evicertia Service Assurance [Confidencial]","sharedPortalName":"Evicertia [Uso Confidencial]","announcementHeader":"GDPR Aviso legal","announcementMessage":"[Para mas información |https://www.evicertia.com/aviso-legal/]","localeDisplayName":"Spanish (Spain)"},"en-UK":{"localeDisplayName":"English (UK)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"es-ES","userLanguageTag":"en-US","portalThemeColor":"#1a3661","helpCenterTitleColor":"#222893","bannerMediaApiUrl":"https://api.media.atlassian.com/file/7e5cf709-eda7-44bf-9267-976d4d0dd593/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3NGE1NTJhYy0yMjg2LTQzMGQtYWJmOS01NWZkZjNhODlhYjkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjdlNWNmNzA5LWVkYTctNDRiZi05MjY3LTk3NmQ0ZDBkZDU5MyI6WyJyZWFkIl19LCJleHAiOjE2NTMzNTM5NTksIm5iZiI6MTY1MzM1MzI5OX0._2B3BaMG2P3sWNPsr3WT2d9BGiIcGDVW3sP7CXERI4Q&client=74a552ac-2286-430d-abf9-55fdf3a89ab9&height=300&mode=fit","bannerMediaApiFileId":"7e5cf709-eda7-44bf-9267-976d4d0dd593","useDefaultBanner":false,"isBannerAvailable":true},"portal":{"id":"2","key":"soporte","projectId":10100,"serviceDeskId":2,"name":"Evicertia Service Assurance [Confidencial]","description":"Bienvenido al portal de soporte al cliente de Evicertia. A través de este, podrás comunicarte con nuestro equipo de Customer Care y trasladarnos tus problemas, dudas o sugerencias. Estaremos encantados de brindarte toda la ayuda que esté en nuestra mano. \nResponsable del tratamiento \nLe informamos que el Responsable del Tratamiento es Evicertia, S.L. (Evicertia) con CIF B-86021839, y domicilio social en Calle Lagasca 95, local, 28006, Madrid y tratará sus datos para llevar a cabo con la finalidad de crear el ticket correspondiente, cualquiera que sea la razón de su creación ( solicitar ayuda, resolver incidencias, así como cualquier otro problema, duda o sugerencia), gestionar tal ticket y dar respuesta al mismo, lo que puede incluir la comunicación con usted con el fin de gestionar y dar respuesta al mismo. La legitimación para el tratamiento es el consentimiento prestado por el usuario que crea el ticket y los datos serán conservados en tanto en cuanto el usuario no retire el mismo. En el supuesto de incidencias relacionadas con servicios ya contratados con Evicertia, será la relación contractual ya existente, conservando los datos durante la relación contractual y, una vez finalizada la misma, durante el plazo de prescripción de las acciones legales derivadas de la misma. Tiene derecho ejercitar sus derechos en materia de protección de datos, incluido el derecho de oposición, en la dirección de correo electrónico info@evicertia.com. Puede ampliar la información en nuestra Política de Privacidad en el siguiente link: <a href=\"https://www.evicertia.com/politica-de-privacidad/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://www.evicertia.com/politica-de-privacidad/</a>","portalBaseUrl":"/servicedesk/customer/portal/2","onlyPortal":false,"reqTypes":[{"id":"164","name":"Cam - Alert","descriptionHtml":"","callToAction":"Cam - Alert","introHtml":"","icon":10745,"iconUrl":"https://evicertia.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10745","groups":[],"key":""},{"id":"143","name":"DSN","descriptionHtml":"","callToAction":"DSN","introHtml":"","icon":10703,"iconUrl":"https://evicertia.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10703","groups":[],"key":""},{"id":"119","name":"Alerta-Email","descriptionHtml":"","callToAction":"Alerta-Email","introHtml":"Alertas abiertas vía email","icon":10732,"iconUrl":"https://evicertia.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10732","groups":[],"key":""},{"id":"93","name":"Email-Ticket","descriptionHtml":"","callToAction":"Email-Ticket","introHtml":"Email request","icon":10432,"iconUrl":"https://evicertia.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10432","groups":[9],"key":""},{"id":"94","name":"Problem","descriptionHtml":"","callToAction":"Problem","introHtml":"","icon":10703,"iconUrl":"https://evicertia.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10703","groups":[],"key":""},{"id":"66","name":"Email Request ","descriptionHtml":"","callToAction":"Email Request ","introHtml":"Issue type for emails requests","icon":10726,"iconUrl":"https://evicertia.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10726","groups":[],"key":""},{"id":"18","name":"Solicitud","descriptionHtml":"Aviso legal: <a href=\"https://www.evicertia.com/proteccion-de-datos-2/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Política de Privacidad </a> y <a href=\"https://www.evicertia.com/aviso-legal/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Condiciones de uso </a>","callToAction":"Solicitud","introHtml":"¿Necesitas ayuda? indícanos como podemos ayudarte","icon":10427,"iconUrl":"https://evicertia.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10427","groups":[9],"key":""},{"id":"31","name":"Incidencia","descriptionHtml":"Aviso legal: <a href=\"https://www.evicertia.com/proteccion-de-datos-2/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Política de Privacidad </a> y <a href=\"https://www.evicertia.com/aviso-legal/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Condiciones de uso </a>","callToAction":"Incidencia","introHtml":"¿Hay algún problema? Indícanos que es lo que no está funcionando adecuadamente.","icon":10438,"iconUrl":"https://evicertia.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10438","groups":[9],"key":""},{"id":"112","name":"Escalated N2","descriptionHtml":"","callToAction":"Escalated N2","introHtml":"","icon":10707,"iconUrl":"https://evicertia.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10707","groups":[],"key":""},{"id":"113","name":"SGSI","descriptionHtml":"","callToAction":"SGSI","introHtml":"","icon":10432,"iconUrl":"https://evicertia.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10432","groups":[],"key":""},{"id":"114","name":"Evolutivo","descriptionHtml":"","callToAction":"Evolutivo","introHtml":"","icon":10432,"iconUrl":"https://evicertia.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10432","groups":[],"key":""},{"id":"115","name":"Formacion","descriptionHtml":"","callToAction":"Formacion","introHtml":"","icon":10432,"iconUrl":"https://evicertia.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10432","groups":[],"key":""},{"id":"116","name":"Alerta","descriptionHtml":"","callToAction":"Alerta","introHtml":"","icon":10432,"iconUrl":"https://evicertia.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10432","groups":[],"key":""},{"id":"117","name":"Tarea","descriptionHtml":"","callToAction":"Tarea","introHtml":"","icon":10432,"iconUrl":"https://evicertia.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10432","groups":[],"key":""}],"reqGroups":[{"id":9,"name":"Common Requests"}],"orderMapping":{"9":[18,31,93],"12":[31],"13":[31],"10":[18]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"81e908ea-f380-3168-adcb-09fe0aa60393","appLinkName":"System Confluence","appLinkUrl":"https://evicertia.atlassian.net/wiki","spaceKey":"EV","spaceName":"EviSupport","spaceUrl":"https://evicertia.atlassian.net/wiki/spaces/EV","isServer":false},"labels":[],"projectKey":"TICKET","serviceDeskId":2},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"TICKET","userLanguageHeader":"Condiciones de Uso","userLanguageMessageWiki":"<a href=\"https://www.evicertia.com/aviso-legal/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Aviso Legal </a> <a href=\"https://www.evicertia.com/proteccion-de-datos-2/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Politica de Privacidad </a> <a href=\"https://www.evicertia.com/politica-de-cookies/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Política de cookies </a>","defaultLanguageHeader":"Condiciones de Uso","defaultLanguageMessage":"[Aviso Legal | https://www.evicertia.com/aviso-legal/]\n[Politica de Privacidad | https://www.evicertia.com/proteccion-de-datos-2/]\n[Política de cookies | https://www.evicertia.com/politica-de-cookies/]","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false},"sharedPortal":{"name":"Help center","description":"Welcome to the help center - we're here to help! Raise a request from the options provided.","kbs":{"kbEnabled":true,"appLinkUrl":"https://evicertia.atlassian.net/wiki"}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}